Patients Association Helpline

-access to treatments

-concern about treatments

-how to make a complaint about any health or social care service

-social care

-patient’s rights and responsibilities

-changing (or finding) your GP or dentist

-seeing your medical records

The helpline will often signpost callers to other organisations when appropriate.

A call back service is provided for those who call out of hours. The helpline number 020 8423 8999 and is open Mon-Fri 9.30am – 5.00pm or they can be emailed at helpline@patients-association.com.

For more information see https://www.patients-association.org.uk/helpline/ and for downloadable information resources.

If you would like to print and display an A4 poster, you can download it here https://www.patients-association.org.uk/wp-content/uploads/2016/08/Helpline-poster-A4-2017.pdf

For further information please contact Lucinda Keenan, the helpline manager at lucinda@patients-association or call on 020 423 8999.