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Recent news


SMOKERS in London who are determined to quit in 2018 can get dedicated personal support and advice from a new telephone helpline.

The Stop Smoking London helpline is 0300 123 1044.

Smokers can call the local rate number seven days a week from Monday to Fridays between 9am and 8pm, and on Saturday and Sunday between 11am and 4pm.  For more information about the range of support available visit www.stopsmokinglondon.org.uk


  • Mental health is the public’s number one issue for 2018 according to Healthwatch, a position it has held for the third year in a row

  • Social care – particularly support for older people and their carers – is a close second with half of the Healthwatch network planning to do work on this issue in the next 12 months

  • Healthwatch calls for people to contact us and speak up about their experiences and ideas on how services can be improved in 2018

Analysis by the national health and care champion, Healthwatch England, has identified the key issues the public want to see policy makers and health professionals focus on over the next 12 months.

The top five priorities people told 152 local Healthwatch that they would like us to look more at are:

  • Mental health services – 99 of 152 (65%), with specific reoccurring issues notably Mental Health in Children and Young People

  • Adult social care, including residential care homes or care at home – 77 of 152 (51%)

  • Service changes, especially the implementation of Sustainability and Transformation Partnerships (STPs) – 52 of 152 (34%)

  • Hospital care, including discharge and A&E services – 48 of 152 (32%)

  • Access to GP and dental services – 42 of 152 (28%)

Mental health was the top priority for the third year running. People highlighted this issue in 65% of areas, most notably the care and support available to children and young people. The lack of mental health awareness, early intervention and difficulty accessing effective and appropriate support were key themes.

Adult social care, particularly support for the elderly and their carers, has come a close second with local Healthwatch covering half of the country planning to do work on this issue in the next 12 months. This follows reports by Healthwatch into care homes and being cared for at home.

Third on the list are service changes, especially Sustainability and Transformation Partnerships (STPs), which aim to help make health and care services more integrated and better at delivering tailored support.

With hospital care people told us that emergency care, getting to appointments and leaving hospital, can vary greatly. Specific reoccurring themes include discharge and emergency care.

With GP services, specific themes include access and extended hours. Poor access to primary care services has a knock-on effect, as long waits to be seen by a doctor or dentist can prevent people from receiving the right diagnosis, treatment or referral to specialist services.

This list of priorities will shape our work over the next 12 months. Last year, over 340,000 spoke up about their experiences and shared their ideas with us. These views helped result in changes across England. In 2018, we want even more people to have their say.

We are calling people to contact their local Healthwatch and speak up about their ideas and experiences and are launching a campaign to get more people to share their views about these and other issues..

If you have an idea that could help improve health and care for you, a loved one or your community, contact us and #SpeakUp about your experiences and ideas on how services can be improved. No matter how big or small the issue, we want to hear about it.

Imelda Redmond, National Director of Healthwatch England, said:

“We want to see all working in health and social care make it their personal New Year’s resolution for 2018 to work with people as partners in designing the future of services. Healthwatch helps improve care by making sure services hear people’s views – what is working for you and what is not. As we approach the 70th birthday of the NHS, If anyone has a story they want to share or an idea they think might help, I urge them to get involved and speak to their local Healthwatch.”


Federation of London Local Dental Committees - Response to the Mayor of London’s Draft Health Inequalities Strategy

The LDC have quoted Healthwatch Camden's dental report in their response to the Mayor’s consultation on health inequality. The quotes are below. 


Camden Clinical Commissioning Group

Christmas and New Year GP & Pharmacy opening times

London Borough of Camden

- Christmas and New Year opening hours

- Keep well, Keep warm, Keep smart, Keep safe, Keep busy

NHS Grenfell open over Christmas and New Year holidays

- NHS Grenfell will be open over the Christmas and New Year holidays. You can contact us at any time if you have a health worry. We are here to help you and your children with emotional support, health and wellbeing support and urgent mental health support. Call 0800 0234 650: open 24-hours-a-day, seven-days-a-week. 

- Christmas and New Year opening times for our Grenfell NHS night service

Age UK Camden

Homeless and elderly people – meal provisions over the Christmas period / information & services

Help London stay healthy this winter

If you work for the NHS, in whichever role, chances are you’re always being asked advice by friends and family about where to go and what to do.

Winter wise (Independent Age)

Ways to look after yourself during the coldest months


If you need to talk to someone on Christmas day there are free phone lines that you can call:

The Silver Line is the only national confidential and free helpline for older people open every day and night of the year. Phone number: 0800 470 8090

The Samaritans open 24 hours a day, 365 days a year. Free telephone number 116 123

‘Switchboard’ is the LGBT+ helpline 0300 330 0630

‘Childline’ offers online, phone and text service for young people in need of someone to speak to every day. Free phone number: 0800 1111


NHS England has today launched a consultation which proposes to rein in prescriptions for some ‘over the counter’ products such as dandruff shampoo and drops for tired eyes, diverting up to £136 million into frontline care.

The consultation will not affect prescribing of items for chronic (long term) conditions or where minor illnesses are symptomatic or a side effect of something more serious.



NHS England (London) directly commissions a range of services for London, including public health, armed forces healthcare, health in justice services, and specialised services.
Under the Health and Social Care Act 2012, NHS England has a duty to involve patients and members of the public in its work.

London Patient Voice is an independent citizen scrutiny group set up in 2014, which has the role of reporting on how NHS England London carries out these statutory participation
duties in commissioning decisions. London Patient Voice carries out an independent evaluation of NHS England (London’s) account of how well they are meeting these duties, and produces an independent report on its findings.

You can find out more about how NHS England (London) meets its duties in its latest Annual Account and a previous scrutiny report here https://www.england.nhs.uk/london/our-work/ppv/ 

The closing date for applications is the 12th January 2018.
Key dates: Interview: 19th January 2018 (London)
Mandatory training for successful candidates: 26th January 2018 (London)

Please see attached for further information


Message from Frances Hasler – Healthwatch Camden Director

This is our final eNewsletter for 2017 (attached) so I will start by wishing you all a happy Christmas and New Year. Over the past year we’ve met lots of you in the local community and have enjoyed strong working relationships.

Thank you to all our volunteers, local organisations and communities who have worked with us on various projects. We’re really pleased to have built new relationships including with local schools and our LGBT+ community. We hope to continue this in 2018. 


Camden patients can now book an evening or weekend GP appointment at one of four local GP surgeries. 

The Camden GP Hub service is available to anyone who lives in the borough of Camden or who is registered with a Camden GP.  

Appointments are available Monday to Friday from 6.30pm to 8pm and on Saturday and Sunday from 8am to 8pm. 
You can request an appointment at the location which is most convenient for you: 


Children and their carers/parents are invited to a festive Kids Party, on Saturday 16 December 2-4pm, at Crossroads Women’s Centre -- featuring Captain Fantastic.


Patient & Carer call to assist the CCG develop a long term conditions strategy.  

Tuesday 12 December (10:00 to Midday)


National survey shows most children and young people report good experiences of hospital care, but highlights some areas for improvement

Children and young people's survey 2016


What would help you to feel healthier and happier? What support do you want from your GP? Are you interested in how the NHS chooses which community services to provide in North London? Or how voluntary and community organisations work with the NHS? 

Thursday 7th December 2017  - 13:30 – 16:30