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Your Rights in Services
This section is dedicated to enable you to understand what to expect from services, who regulates them, what are the standards, policies and guidance and gives you support with your complaints.

Camden Commissioning Group Policies

Camden Social Care Policies

Complaint Support

Good Practice

  • Good practice refers to a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result. The...
  • Charity that engages both with national issues and, throught its network of branches, also works locally to improve health services for children...
  • Independent regulator of health and social care in England
    • Checks, regulates and monitors all hospitals, GPs, dentists, care homes and care...
  • A platform that helps build collaborative and co-operative partnerships across the voluntary and community mental health sector
    • Promotes...
  • The nursing and midwifery regulator that protects the health and wellbeing of the public
    • Sets standards of education, training, conduct and...

Guidance

  • The organisations listed below can offer you guidance in finding support with health and social care issues.
  • The nation's heart charity and the largest independent funder of cardiovascular research
    • Works hard to protect heart health and fight for...
  • A group of Camden independent advice agencies providing advice and information on issues such as welfare benefits, housing, employment and debt
      ...
  • Provider of voluntary sector advice services in Camden with three CAB branches in Kentish Town, Albany and Holborn Library
    • Offers free,...
  • Camden Council informative web-page about the borough's hospitals
    • Offers information and details of services offered at NHS Hospitals, NHS...
  • Contacts web page of services available for deaf and hard of hearing people, their families, professionals and carers
    • Provides complete email...
  • Council's Cindex local community information directory about the borough's services and organisations in every aspect of health and social care...
  • Website offering information about groups for stroke survivors in Camden
    • Offers a range of activities and services for stroke survivors and...
  • A network of national, regional and local organisations and people working together to create the right conditions to reduce loneliness in later life...
  • Think Local Act Personal's informative webpage about health and social care definitions in plain English rather than legal
    • ...
  • Launched by TrustedCare, this is the first live County league tables of social care providers across England
    • Created to empower...
  • Part of Reed Business Information Limited, it is a resource for social work professionals
    • Gives users access to a wealth of authoritative...
  • The leading directory for providing counselling advice and information - connecting those in distress with the largest support network in the UK
      ...
  • NHS Choices site with information referring to procedures that intentionally alter or cause injury to the female genital organs for non-medical...
  • YoungMinds’ website about mental health medication for children and young people to help improve their mental health and emotional wellbeing
    • ...
  • The national provider of information, data and IT systems for health and social careProvides:
    • Information and data catalogue
    • IT...
  • A charity that is an established voice for older people
    • Offers advice and information service, publications, discussion groups and network of...
  • The UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for...
  • A blog about local democracy and health that documents actions, reflections and ideas as they emerge
    • Helps to improve health and well...
  • Network set up to support the development and sharing of positive practice for parents with learning disabilities and learning difficulties...
  • Government agency responsible for regulating all medicines and medical devices in the UK
    • Ensures that medicines, medical devices and blood...
  • Supports those struggling with mental distress, including: hearing voices, extremes of mood, anxiety, unusual beliefs and post-traumatic reactions...
  • Body that scrutinises public spending for Parliament and helps Parliament hold government to account and improve public services
    • Helps to hold...
  • A network of support brokers seeking to improve the way brokers can help support the disabled in living their life of choice
    • Registration,...
  • NHS Choices' guide for people who have care and support needs, their carers and people who are planning for their future care needs
    • Gives...
  • A comprehensive health information service that combines the roles of medical encyclopaedia, NHS guidebook and users' forum
    • Allows users...
  • A link to a NHS England Pdf about the "Right to Have" a personal health budget prepared by Patient Participation Team NHS England
    • This...
  • The body providing oversight and leadership for the NHS in London and commissioning services for the people living in the capital
    • Info and...
  • Responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care
    • Provides...
  • The trade association for NHS service providers, helping its members to deliver high quality care by providing them with a single public voice
      ...
  • NICE provides national guidance and advice to improve outcomes for people using the NHS and other public health and social care services...
  • PAGB is the UK trade association representing manufacturers of branded over-the-counter medicines and food supplements
    • Their mission is...
  • Camden Council's Personal Budgets policies and services in easy read format
    • Provides information on how a Personal Budget works, who is...
  • Increases understanding of and support for human rights by using infographics, stories and social media
    • Offers clear and reliable...
  • A partnership of over 50 organisations committed to transforming health and care through personalisation and community-based support
      ...
  • A centre of excellence for people with longstanding and chronic pain
    • Offers a multi professional service made up of doctors, nurses,...
  • Charity committed to improving the emotional wellbeing and mental health of children and young people
    • Campaigns, researches and influences...

How Social Care is run

Local

  • The organisations listed below are local to the Camden borough and offer health and social care services. Choose the one most suited to your needs.
  • A voluntary organisation which exists to serve the interests of all older citizens of the London Borough of Camden
    • Provides a platform for...
  • Service from the charity for people over 50 who live in Camden
    • Provides information, advice and advocacy about benefit checks and benefit...
  • A group of Camden independent advice agencies providing advice and information on issues such as welfare benefits, housing, employment and debt
      ...
  • The LPC is an organisation consisting of 13 members aiming to represent and assist contractors on all NHS matters relating to pharmacy
    • Provide...
  • Camden and Islington (C&I) NHS Foundation Trust provides care to patients in the community, in their homes or in hospital
    • Offers mental...
  • Trust's informative website page about how service users are involved in their treatment and care
    • Committed to the principle of involving...
  • A Camden wide forum that aims to increase the involvement of services users in developing, monitoring and evaluating mental health services
    • A...
  • Council run body providing care and support information and resources covering public, private and community services across Camden and beyond
      ...
  • A partnership of charities working together to share expertise and offer more to carers in Camden
    • Offers training, activities and...
  • Camden Commissioning Group's service representing residents and patients to ensure service user involvement in CCG commissioning processes
    • ...
  • Website service from Camden's independent statutory bodies, governed by members who are the GP practices in their area
    • Provides the...
  • Provider of voluntary sector advice services in Camden with three CAB branches in Kentish Town, Albany and Holborn Library
    • Offers free,...
  • An independent statutory body governed by local GP practices that ‘buys’ healthcare services on behalf of Camden
    • Works with local GPs,...
  • Empowering older people to connect to their communities in order to tackle isolation and loneliness older people can experience
    • Working with...
  • Council's informative webpage about how to access the Council for disabled and non-disabled people
    • Provides information, links,...
  • Area Action Groups are led by ward councillors and are a way for residents and businesses to come together
    • Discussions of local issues that...
  • Council's informative webpage about the range of services used for help in an emergency at home
    • Offers services that work using your home...
  • Council's informative directory webpage about the Community Centres in the borough
    • Provides information, contact details and links to Centres...
  • Contact details for Camden Council's adult social care Complaints Unit
    • Provides support and advice
    • Offers advocacy for adult social...
  • Camden Council informative web-page about the borough's hospitals
    • Offers information and details of services offered at NHS Hospitals, NHS...
  • Contacts web page of services available for deaf and hard of hearing people, their families, professionals and carers
    • Provides complete email...
  • Camden Council’s advice on fitting physical activity into your daily routine and finding free and low cost activities at venues near you
    • ...
  • Council's informative webpage about the borough's Health Scrutiny Committee
    • Offers information on meetings and agendas for the council's...
  • Safeguarding adults in Camden is any area of work that protects your right to live in safety, free from abuse or neglect
    • Works to respond to...
  • Council's informative webpage dedicated to Safeguarding and protecting young people
    • Offers information, advice and resources to help make sure...
  • Council's Cindex local community information directory about the borough's services and organisations in every aspect of health and social care...
  • Council's informative webpage about social care and health services available in the borough
    • Provides access to services for people with...
  • A programme to establish a "youth health ambassador" aimed at young people aged 13-19 and up to 25 for those with learning disabilities
    • The...
  • Camden Council's Health and Wellbeing board works to develop a shared understanding of the health and wellbeing needs of Camden
    • Explains about...
  • Camden Council's easy read website dedicated to services for people with learning disabilities
    • Gives information about flexible community...
  • An independent registered charity since 2002 established in 1998 giving low cost counselling service for those needing longer term support
      ...
  • Ensures the coordination of safeguarding work by all agencies and monitors the effectiveness of child protection work locally
    • Provides easy...
  • Service aimed at helping blind or partially sighted people with specialist social services in the London Borough of Camden
    • Offers...
  • Somali run community charity based in Kilburn, North West London, working to create opportunity, education and support to the Somali diaspora in...
  • Website offering information about groups for stroke survivors in Camden
    • Offers a range of activities and services for stroke survivors and...
  • Council's CINDEX directory web page about special educational needs and disability support for children and young people in the borough
    • ...
  • Camden Council have created a guide that details all of the accessible features of leisure centres in Camden
    • Gives information and activities...
  • NHS Camden Clinical Commissioning Group’s hub for user feedback, helping to improve the health services provided in Camden
    • Lists a number of...
  • Camden's informative web site for people with learning disabilities with easy to read text, photos, video and sound clips
    • Offers access to...
  • Camden service to help to find and participate in consultations that interest you
    • Provides updated opportunities to have your say
    • ...
  • Camden Council's CINDEX database's contact details for the borough's GP practices
    • Name of practices, addresses, information, details...
  • A residential detox, crisis intervention and stabilisation service in Islington
    • Detox from alcohol and/or drugs
    • Staffed 24/7 by...
  • A charitable company formed by Women in Dialogue to buy, renovate and run the new Crossroads Women’s Centre in Kentish Town
    • Brings together...
  • Foundation Trust hospital, an international centre of excellence in child healthcare
    • Each year, there are over 240,000 patient visits to the...
  • NHS Foundation Trust informative webpage about the Department of CAMHS services information for parents and visitors
    • Accepts referrals...
  • A group of GP practices in Camden bidding for local NHS contracts in order to keep services relevant, local and familiar to patients
    • Provides...
  • A champion for everyone who uses local health and Social care services in Camden
    • Helps get people's views heard in order to ensure that...
  • A specialist clinical team providing the UK with diagnoses and treatment of adults and children for all tropical diseases
    • The Hospital accepts...
  • Camden Council's CINDEX database contact details for the borough's hospitals and hospital services
    • Provides links to hospital websites,...
  • Award-winning 2014 campaign to raise awareness of and help lower instances of abuse in relationships amongst young people in the borough
    • ...
  • A group of older people - service users, family carers and volunteers - who aim to improve the quality of life for older people in Kilburn, West...
  • A platform that helps build collaborative and co-operative partnerships across the voluntary and community mental health sector
    • Promotes...
  • Offers short term intercultural therapy to people from diverse backgrounds who live in Islington, Enfield, Camden and Haringey in 22 languages...
  • NHS Choices Directory of sexual health information and services providers in Camden
    • Provides information and links for clinics and hospitals...
  • One Camden is a new portal to help access Voluntary and Community Sector support in Camden
    • Helps find out about new services brought to you by...
  • Service directory from One Housing Group to help easily search for services in your borough
    • Provides full listings of contacts and...
  • Specialist employment support for residents of Camden and Islington with mental health conditions
    • The service helps people to move into...
  • NHS Foundation Trust aiming to offer world class innovative healthcare services, clinical research and teaching excellence with a local focus
    • ...
  • Provider of integrated medicine, using the best of conventional and complementary treatments for a wide range of conditions
    • Includes Women's...
  • The UK's largest ear, nose and throat hospital and the UK and Europe's centre for audiological medicine and research
    • Recognised...
  • Charity empowering refugees and asylum seekers in the London area to gain equal access to health and other essential services
    • Helps with...
  • Charity offering support to all first and second generation Scots living within a 35 mile radius of Charing Cross
    • Provides independent...
  • Organisation committed to reducing poverty, social exclusion and homelessness offers support for recovering from drug or alcohol dependency
    • ...
  • The directory for services aimed at helping blind or partially sighted people
    • Provides access to specialist social services for blind and...
  • One of the charity's services in Camden - Speaking Up Rights Group Experts - SURGE that works with people with learning disabilities in Camden
      ...
  • Organisation that generate new opportunities for people with disabilities to achieve greater equality
    • Offers services that are person-centred...
  • A partnership of over 50 organisations committed to transforming health and care through personalisation and community-based support
      ...
  • NHS Foundation Trust that provides first-class acute and specialist services in five hospitals in central London
    • Delivers top-quality...
  • Mind in Camden's service supporting children and young people who hear, see or experience things that other people don't
    • Works in...
  • Organisation supporting and encouraging better volunteering in Camden, and promoting equality of access to volunteer opportunities for all
    • ...

National

  • The organisations listed below are national organisations that offer health and social care services. Choose the one most suited to your needs.
  • A charity and the association of directors of adult social services in England that further the interests of people in need of social care by...
  • A registered charity that brings the voices of patients, service users and carers to bear on national health and social care policy in England...
  • NHS website on making complaints about services from the Department for Work and Pensions or an organisation that provides disability services
      ...
  • NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS in England
    • Places the...
  • Responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care
    • Provides...
  • Organisation providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide
    • The core their work is a...
  • A hub for collaboration between voluntary and community sector organisations and the national systems of Department of Health, NHS England and Public...

National Policy

  • The organisations listed below decide national policy in health and social care services. Choose the one most suited to your needs.
  • The Government Department that develops policies and guidelines through NHS England, Public Health England and the Medicines and Healthcare Products...
  • Government agency responsible for regulating all medicines and medical devices in the UK
    • Ensures that medicines, medical devices and blood...
  • A registered charity that brings the voices of patients, service users and carers to bear on national health and social care policy in England...
  • NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS in England
    • Places the...
  • A link to a NHS England Pdf about the "Right to Have" a personal health budget prepared by Patient Participation Team NHS England
    • This...
  • Responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care
    • Provides...
  • An independent voice for service users and the public in the regulation of health and care professionals throughout the UK
    • Promotes the health...
  • Independent charity working with care and support services to improve the lives of care service users by sharing knowledge about what works...
  • An independent body providing advice to ministers and the Carers Strategy Cross Government Board on progress in delivering the national carers...
  • An independent charity working to improve the quality of health care in the UK
    • Supports people working in health care practice and policy to...

Primary Care

  • Primary care provides the first point of contact in the health care system. In the NHS, the main source of primary health care is general practice....
  • One of the largest Trusts in the UK, caring for people with a wide range of physical and mental health needs
    • Provides a wide range of services...
  • Camden Council's local community information database
    • Contains details of around 4,000 organisations and services
    • Provides...
  • A group of GP practices in Camden bidding for local NHS contracts in order to keep services relevant, local and familiar to patients
    • Provides...
  • An award winning information website for health services in London
    • Offers an easy to use guide to GP services in London
    • Helps you find...
  • NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS in England
    • Places the...
  • PAGB is the UK trade association representing manufacturers of branded over-the-counter medicines and food supplements
    • Their mission is...
  • Service that offers confidential advice, support and information on the NHS and other health-related matters
    • PALS officers offer a point of...
  • NHS Foundation Trust that provides first-class acute and specialist services in five hospitals in central London
    • Delivers top-quality...

Standards & Governance

  • The organisations listed below can help you find out about Standards and Governance in health and social care. Choose the one most suited to your...
  • A service from the Association of Directors of Adult Social Services in England
    • Focussing on peer support and exchanging best practice...
  • An umbrella body representing service providers in the learning disability sector
    • Aims to improve the quality of life for people who have a...
  • A group of Camden independent advice agencies providing advice and information on issues such as welfare benefits, housing, employment and debt
      ...
  • Website service from Camden's independent statutory bodies, governed by members who are the GP practices in their area
    • Provides the...
  • Launched by TrustedCare, this is the first live County league tables of social care providers across England
    • Created to empower...
  • Professional association representing individuals and organisations who work in home care either in the statutory, independent or not for profit...
  • Independent regulator of health and social care in England
    • Checks, regulates and monitors all hospitals, GPs, dentists, care homes and care...
  • The national provider of information, data and IT systems for health and social careProvides:
    • Information and data catalogue
    • IT...
  • A partnership group with membership from organisations across the health and care system
    • Works effectively to make sure that the planning and...
  • The UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for...
  • Supports and works with councils and local people to help achieve the best possible outcomes in health and social care
    • Helps local politicians...
  • A free service that looks at complaints about councils and some other authorities and organisations
    • Investigates complaints in a fair and...
  • A platform that helps build collaborative and co-operative partnerships across the voluntary and community mental health sector
    • Promotes...
  • Government agency responsible for regulating all medicines and medical devices in the UK
    • Ensures that medicines, medical devices and blood...
  • Website allowing service users to see key data used by the NHS and local councils to monitor performance and shape the services you use
    • ...
  • Body that scrutinises public spending for Parliament and helps Parliament hold government to account and improve public services
    • Helps to hold...
  • A network of support brokers seeking to improve the way brokers can help support the disabled in living their life of choice
    • Registration,...
  • NHS England oversees the budget, planning, delivery and day-to-day operation of the commissioning side of the NHS in England
    • Places the...
  • The body providing oversight and leadership for the NHS in London and commissioning services for the people living in the capital
    • Info and...
  • Responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care
    • Provides...
  • The nursing and midwifery regulator that protects the health and wellbeing of the public
    • Sets standards of education, training, conduct and...
  • PAGB is the UK trade association representing manufacturers of branded over-the-counter medicines and food supplements
    • Their mission is...
  • An independent voice for service users and the public in the regulation of health and care professionals throughout the UK
    • Promotes the health...
  • A partnership of regional networks that champions the work of voluntary and community organisations to improve health, well-being and care...
  • Members Association of Nursing Home owners committed to delivering quality services to their patients and campaigning for high standards in nursing...
  • A hub for collaboration between voluntary and community sector organisations and the national systems of Department of Health, NHS England and Public...
  • An alliance of community, private, statutory and voluntary sectors working to improve services for the community
    • The WellFair Project working...
  • Charity committed to improving the emotional wellbeing and mental health of children and young people
    • Campaigns, researches and influences...

What to expect