Monday, 30 March, 2015 - 11:10
Two chief executives of NHS trusts in Camden have been judged to be among the ten best in the country, according to the HSJ, the health care journal.
Robert Naylor from UCLH is number 4 and David Sloman from the Royal Free is number 7.
Monday, 30 March, 2015 - 10:58
What sort of staff do we want in community health and social care services? What training and support will help staff to provide the sorts of joined-up services that we know people want? These are some of the questions that Healthwatch Camden trustee, Pam Hibbs, was helping to answer at the launch on 26th March.
Wednesday, 25 March, 2015 - 16:40
Last week I went to an inspiring talk from Annie Laverty, Director of Patient Experience at Northumbria Healthcare, held at UCL Partners.
Northumbria has a research-based approach to collecting and measuring patient experience. Annie has developed systems of collecting patient feedback that includes:
Tuesday, 24 March, 2015 - 13:37
On Wednesday March 11, Peter, our volunteer co-ordinator attended the Swiss Cottage Library, care and support information day.
The event’s aim was for local organisations to find out about care and support services available to the wider community living and working in Camden.
Monday, 23 March, 2015 - 16:45
Families of children with special educational needs and disabilities told us that they’re worried that the provision of short breaks may be affected by the budget cuts that Camden has to make from 2015. Cuts in the region of £94,000 and a further £190,000 by 2017/18 are proposed.
Wednesday, 11 March, 2015 - 18:11
Last year, for our 'GP complaints procedure report', a Healthwatch Camden mystery shopper visited all of Camden’s GP practices to investigate how easy it is to make a complaint should a patient wish to do so.
We found out that a lot of practices had good complaints procedures in place but some needed improvement.
We wrote to every practice explaining what we found. In cases where improvement was needed, we recommended corrective action.
Wednesday, 11 March, 2015 - 18:08
Local people told us that it can be difficult communicating with GP practices if you are either visually impaired, d/Deaf or hard of hearing or have learning disabilities.
So we’re conducting a series of focus group discussions and interviews to find out more about the experiences of these groups of services users. Also to learn what improvements can be made to ensure they can access the services to which they are entitled.
We’re producing a report