Wednesday, 11 March, 2015 - 18:11
Last year, for our 'GP complaints procedure report', a Healthwatch Camden mystery shopper visited all of Camden’s GP practices to investigate how easy it is to make a complaint should a patient wish to do so.
We found out that a lot of practices had good complaints procedures in place but some needed improvement.
We wrote to every practice explaining what we found. In cases where improvement was needed, we recommended corrective action.
Wednesday, 11 March, 2015 - 18:08
Local people told us that it can be difficult communicating with GP practices if you are either visually impaired, d/Deaf or hard of hearing or have learning disabilities.
So we’re conducting a series of focus group discussions and interviews to find out more about the experiences of these groups of services users. Also to learn what improvements can be made to ensure they can access the services to which they are entitled.
We’re producing a report
Wednesday, 25 February, 2015 - 12:36
Last week at Healthwatch Camden
Tuesday, 24 February, 2015 - 14:42
Enter and Viewing is an important part of the way Healthwatch’s work.
We need deaf people (BSL users) to visit and report on premises where health and social care services are used by residents, for example, hospitals, GP Practices and care homes.
Tuesday, 24 February, 2015 - 14:21
Local planning of health and social care services should include people from all communities and ages. Too many people across the country feel excluded.
One of our core principles is to champion equality. We want equal access, treatment and outcomes for all communities in our local area. So get involved and have your say.
Tuesday, 24 February, 2015 - 14:05
Healthwatch Camden wants to reduce inequalities in health and social care services. We’re aware that black, minority ethnic and faith communities can face particular difficulties in accessing health and social care services.
That’s why we’re working with local community groups to organise focus group discussions in mother tongue with a wide range of different BME people who live in the borough.
Wednesday, 11 February, 2015 - 17:28
We’re organising focus groups with BME communities in Camden to help us identify the themes and challenges they face in accessing health and social care services.
Some of the focus groups are in mother tongue so that we don’t exclude anyone - every voice counts.
We know that the health outcomes for Camden’s BME residents is relatively poor compared to other communities. The feedback we get from our focus groups will let us know where further research and action is needed.
Monday, 9 February, 2015 - 16:50
Volunteers are our lifeblood. They help us to find out what local people think and want in terms of health and social care in Camden.
So in mid-January we attended the Volunteer’s Fair at the Arlington Centre, to see if we could entice more local people to volunteer for us. A volunteer’s Fair is a community hub where organisations can engage with local people interested in volunteering.
Wednesday, 28 January, 2015 - 12:32
We’ve developed an innovative new guide to health and social care in Camden. We'd like to tell you abit about it.
The guide’s called Start here…
We think there’s space for a resource that maps people around the sources of information, and shows them how to get the best from services.
We’re not going to replicate what’s already out there. Start here… is designed to supplement and build on existing guides.
How it works
Tuesday, 22 July, 2014 - 16:00
A milestone for Healthwatch Camden this month was the publication of our first annual report, showing what we have achieved in our first year – or more accurately, our first nine months, as the work to get us properly set up and all our staff in post took up most of the first three months. Thanks to our temporary team (Mable and Anne) who helped us get going.
We’ve worked really hard to get our office open and our website ready for our official start date on 1st April. Our founding trustees brought commitment and wisdom to shape our work plan.