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Our blog

Monday, 30 March, 2015 - 11:10

Health Service Journal ranks CEOs of NHS trusts in Camden

Two chief executives of NHS trusts in Camden have been judged to be among the ten best in the country, according to the HSJ, the health care journal.

Robert Naylor from UCLH is number 4 and David Sloman from the Royal Free is number 7.

Monday, 30 March, 2015 - 10:58

We attended the launch of the Camden Community Education Provider Network

What sort of staff do we want in community health and social care services? What training and support will help staff to provide the sorts of joined-up services that we know people want? These are some of the questions that Healthwatch Camden trustee, Pam Hibbs, was helping to answer at the launch on 26th March.

Wednesday, 25 March, 2015 - 16:40

Message from Frances Hasler – Healthwatch Camden, Director

Last week I went to an inspiring talk from Annie Laverty, Director of Patient Experience at Northumbria Healthcare, held at UCL Partners.

Northumbria has a research-based approach to collecting and measuring patient experience. Annie has developed systems of collecting patient feedback that includes:

Tuesday, 24 March, 2015 - 13:37

Community engagement – Swiss cottage library care and support information day

On Wednesday March 11, Peter, our volunteer co-ordinator attended the Swiss Cottage Library, care and support information day.

The event’s aim was for local organisations to find out about care and support services available to the wider community living and working in Camden.

Monday, 23 March, 2015 - 16:45

Short breaks survey results

Families of children with special educational needs and disabilities told us that they’re worried that the provision of short breaks may be affected by the budget cuts that Camden has to make from 2015. Cuts in the region of £94,000 and a further £190,000 by 2017/18 are proposed.

Wednesday, 11 March, 2015 - 18:11

An update on our reports


Last year, for our 'GP complaints procedure report', a Healthwatch Camden mystery shopper visited all of Camden’s GP practices to investigate how easy it is to make a complaint should a patient wish to do so.

We found out that a lot of practices had good complaints procedures in place but some needed improvement.

We wrote to every practice explaining what we found. In cases where improvement was needed, we recommended corrective action.

Wednesday, 11 March, 2015 - 18:08

Access to GP services for local people with different forms of Sensory Impairment

Local people told us that it can be difficult communicating with GP practices if you are either visually impaired, d/Deaf or hard of hearing or have learning disabilities.

So we’re conducting a series of focus group discussions and interviews to find out more about the experiences of these groups of services users. Also to learn what improvements can be made to ensure they can access the services to which they are entitled.

We’re producing a report

Wednesday, 25 February, 2015 - 12:36

Message from Frances Hasler, Healthwatch Camden Director

Last week at Healthwatch Camden 

Tuesday, 24 February, 2015 - 14:42

Free British Sign Language (BSL) Enter and View training

Enter and Viewing is an important part of the way Healthwatch’s work.

We need deaf people (BSL users) to visit and report on premises where health and social care services are used by residents, for example, hospitals, GP Practices and care homes.

Tuesday, 24 February, 2015 - 14:21

Have you seen our BSL videos?

Local planning of health and social care services should include people from all communities and ages. Too many people across the country feel excluded.

One of our core principles is to champion equality. We want equal access, treatment and outcomes for all communities in our local area. So get involved and have your say.