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Our reports

Posted on 04/10/2019

Healthwatch Camden's annual report from our trustees, including our annual accounts for the financial year ending 31 March 2019. 

What we've achieved, how we have made our decisions, how we have spent our money. 

Posted on 14/08/2019

This report outlines feedback from residents across North Central London (Barnet, Camden, Enfield, Haringey and Islington) on what they would do to improve local services, to provide an evidence base for the NHS Long Term Plan. 


Posted on 02/07/2019

Our lastest annual report shows you what we've been up to and how we've made an impact with Camden's diverse community. 

Posted on 11/02/2019


Camden Clinical Commissioning Group asked Healthwatch Camden to conduct service user research around two newly commissioned services. The first, referred to by the title “Discharge to Assess”, aims to replace the practice of assessing patients in hospital to determine home support needs (equipment and services) and instead to conduct this assessment at home very soon after discharge. Evidence suggests that assessment at home is likely to be more accurate and ensure a better match between patient needs and the prescription of both equipment and other support.


Camden Clinical Commissioning Group asked Healthwatch Camden to conduct service user research around two newly commissioned services: Discharge to Assess and Rapid Response. Rapid Response aims to reduce visits to A+E and hospital admissions by providing rapid short term care and support for the patient at home after an incident that may otherwise lead to a hospital visit. Rapid Response can also be deployed after discharge from hospital to provide short term support with the aim of avoiding re-admission.

Posted on 08/11/2018

The trustees present their report and the financial statements for the year ended 31 March 2018.

Posted on 05/11/2018

Healthwatch Camden Easy Read Annual Report 2017-18

Posted on 26/09/2018

We know that changes to a service can be difficult for patients, carers and staff. Healthwatch Camden wanted to talk to people who use the in-patient service currently located at St Pancras to find out what the proposed changes will mean for them. We also wanted to hear from people who have used the service in the past, as well as carers and hospital staff.

Posted on 21/08/2018

Disabled volunteers from Healthwatch Camden and Camden Disability Action visited 28 community centres in Camden, to check how accessible they are to a range of people with disabilities.

We wanted to do this because Camden Council’s strategy for disabled and older people says it will “use community resources first” when developing solutions to peoples’ support needs. This includes “tackling barriers to accessing community facilities”. We wanted to find out how realistic it would be for someone with a disability to use the local community centres and to share this information with Camden council and local disabled people.

Posted on 24/07/2018

We wanted to find out the health and social care issues young people aged fifteen to sixteen in Camden think are important to their demographic and also to find out how they like to be communicated to by health professionals and teachers. To this end we devised a Youth Social Media campaign week. It is a pilot campaign using videos developed by school children from William Ellis School and LaSWAP sixth form consortium.

Posted on 27/06/2018

Healthwatch Camden Annual Report 2017-18

Posted on 10/05/2018

Healthwatch Camden co-ordinated work by five local Healthwatch organisations, in Barnet, Camden, Enfield, Haringey and Islington to help local residents have a say in plans for urgent and emergency care in North London.

Local Healthwatch from the five boroughs organised surveys, focus groups and interviews to find out what local people think of existing services and to get their ideas on how to make services better. We sought out people who don’t always get heard, in particular people from minority communities, and people living in residential care. We spoke to patients and carers, young and old.

We helped local residents and service providers to share their ideas on improving services and work out some action plans. These plans are now being used as the guide to future work on urgent and emergency care.