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Access to GP services for people with communication support needs: experiences of local people

Access to GP services is a topic under the national spotlight at present, and Healthwatch Camden, in common with other local Healthwatch, receives many queries and comments from people about their GP practice.

We conducted research around the issues for people who are d/Deaf or visually impaired or have learning disabilities.

Difficulties happen if services do not adjust their usual ways of communicating to take account of the different communication needs of disabled people. Variations in equality of access result in increased disadvantage for some groups of patients. Furthermore, communication failures prevent the safe, effective and efficient provision of good quality primary health services.